Privacy Policy

The user data on this Website (freshcasinoonline.org) is managed and processed by GALAKTIKA N.V. (referred to as “the Company” or “we”), located at Scharlooweg 39, Willemstad, Curaçao. The terms “Company” and “User” are collectively referred to as the “Parties” and individually as “Party.”
We adhere to the principles outlined in the General Data Protection Regulation (Regulation (EU) 2016/679), ensuring that personal data is:

Processed legally, fairly, and transparently;
Collected for legitimate, clear, and specific purposes and not used for incompatible purposes (“Purpose Limitation”);
Sufficient, relevant, and limited to what is necessary for the intended purposes (“Data Minimisation”);
Accurate and, when required, updated; appropriate measures will be taken to correct or delete inaccurate data without delay (“Accuracy”);
Stored in a way that prevents identification for longer than necessary for the purposes for which it is processed (“Storage Limitation”);
Processed with adequate security measures to protect against unauthorized access, loss, damage, or unlawful processing (“Integrity and Confidentiality”).

The Company collects and processes the following personal data from users: full name, address, contact details, valid email, payment information, and username. The Company reserves the right to request a scanned copy of your passport for identity verification. You are responsible for ensuring the data you provide is accurate, complete, and up-to-date.
We use your personal data for the following key purposes:

To verify your identity during registration;
To ensure accurate processing of payments between you and the Company;
To provide our services and manage your account;
To communicate with you about your account and services;
To respond to your inquiries and feedback;
To monitor Website performance and service quality;
To assess user interest in our services;
To enhance service and Website quality;
To inform you about special offers that may interest you;
To evaluate your user experience on our Website;
To transfer your winnings, if applicable;
To collect feedback through surveys;
To resolve disputes;
To charge fees when applicable;
To address Website issues and errors;
To prevent prohibited or illegal activity;
To ensure compliance with the Website’s Terms and Conditions.

Your personal data may be shared with affiliated companies or business partners (regardless of location) for the purposes outlined in this Policy. We ensure that these entities comply with data protection regulations and process personal data in a lawful, transparent manner. We may also involve third parties for data processing under appropriate legal agreements. Additionally, personal data may be disclosed to governmental authorities if required by law.
Rights and Responsibilities of the Parties

6.1 User Rights:

To restrict data processing if certain conditions apply (e.g., if data accuracy is contested, or processing is unlawful);
To request and receive personal data in a structured, commonly used, and machine-readable format, and to transfer this data to another controller;
To know if the Company holds information about them and the purposes of processing;
To access their personal data stored by the Company;
To be informed of the data storage period or criteria for determining storage duration;
To lodge a complaint with the European Data Protection Supervisor if they believe their rights have been violated.

6.2 User Obligations:

To provide accurate and complete personal data in accordance with the Terms and Conditions of this Website;
To promptly update personal data if changes occur;
To notify the Company of any unauthorized access to personal data;
To inform the Company if they object to the data processing or wish to terminate the processing of their personal data.

6.3 Company Rights:

To terminate relationships if the User does not consent to the processing of their personal data for the specified purposes;
To amend the data protection policies unilaterally, without prior approval from the User.

6.4 Company Obligations:

To notify any third party that has received the User’s personal data of any changes, corrections, or deletions made to the data, unless impossible or requiring disproportionate effort;
To inform the User about who receives their personal data, upon request;
To provide the User’s data in a machine-readable format if requested;
To report personal data breaches to the supervisory authority within 72 hours, along with reasons for any delay in reporting;
To inform the User if their personal data is compromised and could potentially affect their rights and freedoms.

The Company complies with EU data protection laws, specifically the General Data Protection Regulation (Regulation (EU) 2016/679) and the Electronic Communications Privacy Directive (Directive 2002/58/EC).
We use advanced technology to ensure the security of personal data. This includes 128-bit SSL encryption, a standard widely adopted by legal and financial organizations for secure transactions.
FRESH Casino reserves the right to use personal data for marketing purposes, including phone, SMS, email, and Telegram communications. Users can opt out of receiving promotional materials either during registration or at any time by contacting [email protected]. Opting out may limit access to certain bonuses.
Cookie Policy

When you visit the Website, we automatically collect certain information such as your browser type, IP address, and referring Website. This may involve collaboration with platform providers and partners. We do not identify you personally through this data unless we receive additional consent.

We use cookies and similar technologies to collect data. Cookies are small text files stored on your device when you visit our Website. Some cookies are necessary for Website functionality, while others enhance your experience and help improve our services. The types of cookies we use include:

Required Cookies: Essential for navigation and basic Website functions.
Functional Cookies: Enable us to analyze Website usage and user preferences (e.g., session keys, language, or region settings).
Advertising Cookies: Help us assess the effectiveness of content marketing and track Website visits, including through our advertising partners. These cookies do not share personal details, but visit data may be combined with other personal data by external providers.

Additionally, third-party service providers set cookies to improve your experience and assist with marketing campaigns. Most browsers accept cookies by default, but you can block or delete cookies in your browser settings. However, blocking cookies may limit your Website experience.

When playing casino slots developed by NetEnt, the NetEnt Privacy Policy also applies.
If you wish to view or update your personal data, or if you want information on how your data is processed, you can contact [email protected]. You will need to verify your identity by attaching a copy of your passport when making such a request. We may charge reasonable fees for duplicate requests or excessive requests, and we reserve the right to refuse requests deemed unreasonable.